AUTOMATED CALL QA & INTELLIGENCE

Review every call. Catch what manual QA misses.

Analyse customer conversations against your existing QA and compliance standards, then surface the calls that need human review.

START FREE

SEE HOW IT WORKS

QA Performance

QA score (%)

20%

40%

60%

80%

100%

1,284 calls analysed

Calls Analysed

Mon 210

Tue 188

Wed 231

Thu 205

Fri 246

Sat 204

QA Review Summary

Live

Last 7 days

Compliance Rate

96.4%

Critical Failures

Illustrative example. Figures shown are sample data, not live customer data.

AUTOMATED CALL QA & INTELLIGENCE

Review every call. Catch what manual QA misses.

Analyse customer conversations against your existing QA and compliance standards, then surface the calls that need human review.

START FREE

SEE HOW IT WORKS

QA Performance

QA score (%)

20%

40%

60%

80%

100%

1,284 calls analysed

Calls Analysed

Mon 210

Tue 188

Wed 231

Thu 205

Fri 246

Sat 204

QA Review Summary

Live

Last 7 days

Compliance Rate

96.4%

Critical Failures

Illustrative example. Figures shown are sample data, not live customer data.

Automate QA across every customer interaction.

Automated QA scoring

Analyse calls against your QA scorecard and generate structured evaluations automatically.

Bulk scheduling

Schedule large batches of calls for automated evaluation without manually processing them one by one.

Call Intelligence

Extract customised metrics, behaviours, trends and business-specific data points directly from customer calls.

Centralised reporting

Track QA scores, call intelligence, agent performance and evaluation trends from one management dashboard.

Analyse calls automatically

Turn recorded customer interactions into completed QA evaluations without waiting for manual review.

0.01

AUTOMATED CALL ANALYSIS

0.02

AI-GENERATED SCORECARDS

0.03

AUTOMATED EVALUATION

EXPLORE QA DASHBOARD

QA alerts

View all

Critical item failed

Agent score below threshold

2m ago

New evaluation completed

QA evaluation is ready

15m ago

Review required

Coaching opportunity identified

1h ago

Overall QA score

Target 90%

87%

QA alerts

View all

Critical item failed

Agent score below threshold

2m ago

New evaluation completed

QA evaluation is ready

15m ago

Review required

Coaching opportunity identified

1h ago

Overall QA score

Target 90%

87%

Schedule QA at scale

Run evaluations automatically across large call volumes using scheduled batches instead of manually selecting and reviewing calls.

0.01

BULK EVALUATION SCHEDULING

0.02

AUTOMATED PROCESSING

0.03

AGENT & TEAM REPORTING

VIEW AUTOMATED QA

Customisable export

Export QA report

Include evaluation details

Include agent scores

Include comments

QA overview

Overall QA score

Evaluations completed

87%

142

Keep customer interaction data secure

Protect call recordings, transcripts and evaluation data with controlled access and secure infrastructure.

0.01

ROLE-BASED ACCESS

0.02

SECURE CALL & TRANSCRIPT DATA

0.03

CLIENT DATA ISOLATION

EXPLORE QA PLATFORM

Scheduled evaluations

Next evaluation batch

Queued

Secure export

Access level

Protected

Restricted

Export history

QA report

Completed

Scheduled batch

Processing

Secure transcript

Restricted

Evaluation archive

Stored securely

Faster evaluations

Analyse calls and generate completed QA results without manual review.

Evaluate more calls

Schedule and process calls in bulk without increasing manual QA workload at the same rate.

Clearer management oversight

Identify low scores, recurring issues and coaching opportunities across agents and teams.

Turn every call into structured intelligence

Example call intelligence metrics

COMPLAINT MENTIONED

18%

PAYMENT DISCUSSED

42%

VULNERABILITY IDENTIFIED

ESCALATION REQUESTED

11%

PROMISE TO PAY

31%

CUSTOM TRACKED METRIC

24%

COACHING OPPORTUNITY

16%

RECURRING ISSUE

INTEGRATIONS

Works with the systems you already use.

Vapi

Live — automatic call ingestion

Genesys Cloud

Connection setup available — ingestion in progress

Other telephony

We will connect your provider — request it

Using a system that is not listed? Send us the provider name and we will tell you honestly whether we can connect it.

INTEGRATIONS

Works with the systems you already use.

Vapi

Live — automatic call ingestion

Genesys Cloud

Connection setup available — ingestion in progress

Other telephony

We will connect your provider — request it

Using a system that is not listed? Send us the provider name and we will tell you honestly whether we can connect it.

INTEGRATIONS

Works with the systems you already use.

Vapi

Live — automatic call ingestion

Genesys Cloud

Connection setup available — ingestion in progress

Other telephony

We will connect your provider — request it

Using a system that is not listed? Send us the provider name and we will tell you honestly whether we can connect it.

Choose the QA volume that fits your team

Start free with no credit card required, then scale as your volume grows. Every plan includes unlimited users.

Free Trial

A$0

1,000 audio minutes

30-day trial · No credit card required

Automated QA scoring

Call analysis on every recording

QA dashboard access

Unlimited users

START FREE

Core

A$1,499

/ month

20,000 audio minutes / month

Included on Core:

Bulk evaluation scheduling

Custom QA scorecards

Agent and team reporting

GET STARTED

Scale

A$3,999

/ month

80,000 audio minutes / month

Everything in Core, plus higher volume:

Bulk evaluation scheduling

Custom QA scorecards

Agent and team reporting

Unlimited users

CHOOSE SCALE

Need more than 80,000 minutes?

Custom minutes, custom everything. Tell us your volume and we'll build the plan around it.

CONTACT SALES

See what automated QA reveals across your team

Evaluate calls, generate scorecards and surface the QA, compliance and coaching insights that need attention.

GET STARTED

See what automated QA reveals across your team

Evaluate calls, generate scorecards and surface the QA, compliance and coaching insights that need attention.

GET STARTED