Automate QA across every customer interaction.
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Automated QA scoring
Analyse calls against your QA scorecard and generate structured evaluations in under 90 seconds.
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Bulk scheduling
Schedule large batches of calls for automated evaluation without manually processing them one by one.
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Call Intelligence
Extract customised metrics, behaviours, trends and business-specific data points directly from customer calls.
Centralised reporting
Track QA scores, call intelligence, agent performance and evaluation trends from one management dashboard.
Analyse calls in under 90 seconds
Turn recorded customer interactions into completed QA evaluations without waiting for manual review.
0.01
AUTOMATED CALL ANALYSIS
0.02
AI-GENERATED SCORECARDS
0.03
RESULTS IN UNDER 90 SECONDS
Schedule QA at scale
Run evaluations automatically across large call volumes using scheduled batches instead of manually selecting and reviewing calls.
0.01
BULK EVALUATION SCHEDULING
0.02
AUTOMATED PROCESSING
0.03
AGENT & TEAM REPORTING
QA overview
Overall QA score
Evaluations completed
87%
142
Keep customer interaction data secure
Protect call recordings, transcripts and evaluation data with controlled access and secure infrastructure.
0.01
ROLE-BASED ACCESS
0.02
SECURE CALL & TRANSCRIPT DATA
0.03
CLIENT DATA ISOLATION
Scheduled evaluations
Next evaluation batch
Queued
Secure export
Access level
Protected
Restricted
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Faster evaluations
Analyse calls and generate completed QA results in under 90 seconds.
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Evaluate more calls
Schedule and process calls in bulk without increasing manual QA workload at the same rate.
Clearer management oversight
Identify low scores, recurring issues and coaching opportunities across agents and teams.
Turn every call into structured intelligence
Example call intelligence metrics
COMPLAINT MENTIONED
18%
PAYMENT DISCUSSED
42%
VULNERABILITY IDENTIFIED
7%
ESCALATION REQUESTED
11%
PROMISE TO PAY
31%
CUSTOM TRACKED METRIC
24%
COACHING OPPORTUNITY
16%
RECURRING ISSUE
9%
Choose the QA volume that fits your team
Start free, then scale as your volume grows.
Free Trial
$0
25 evaluations
AI QA scorecards
Call analysis in under 90 seconds
Call Intelligence
QA dashboard access
UNLIMITED USERS
MOST POPULAR
Core
$1,499
/ month
750 evaluations / month
Automated QA scoring
Bulk evaluation scheduling
Call Intelligence
Custom QA scorecards
Agent and team reporting
UNLIMITED USERS
Scale
$3,499
/ month
2,000 evaluations / month
Automated QA scoring
Bulk evaluation scheduling
Call Intelligence
Custom QA scorecards
Agent and team reporting
UNLIMITED USERS
