1. Agreement to these terms
These terms of service govern your access to and use of the Jovaro AI platform at jo-varo.com and app.jo-varo.com, and any evaluation, reporting or related service we provide. By creating an account, requesting a free evaluation or using the platform, you agree to these terms. If you are agreeing on behalf of a business, you confirm that you are authorised to bind that business.
2. Who we are
Jovaro AI is operated by Finn Jones, an individual trading as JovaroAI (ABN 13 406 513 606). In these terms, Jovaro AI, we, us and our refer to that business.
3. The service
The platform analyses recorded customer calls against quality assurance criteria that you configure, and produces scores, findings, evidence references and reports. Evaluations are decision support for your own quality assurance and compliance processes. They are not legal, financial or professional advice.
4. Your account
You must provide accurate registration details, keep your credentials confidential, and ensure that your users use the platform only as permitted. You are responsible for activity under your account, including the activity of your users. Notify us promptly of any unauthorised use.
5. Free evaluations
We may offer a free evaluation of up to 1,000 audio minutes for 30 days without a payment method. Free evaluations are subject to reasonable use limits, and we may change or withdraw them.
6. Fees, billing and GST
Paid plans are billed in Australian dollars in advance for each billing period. Amounts are exclusive of GST unless stated otherwise. We may change prices with reasonable notice, and changes apply from your next billing period.
7. Customer content
You retain ownership of the call recordings, transcripts and other content that you upload or connect to the platform. You grant us a licence to process that content in order to provide, secure and support the service. You are responsible for having a lawful basis to record and share conversations with us, and for notifying your staff and callers as required by law.
8. Our intellectual property
The platform, its software, models, scorecard structures, documentation and design are owned by us or our licensors. These terms do not transfer any intellectual property rights to you. You must not copy, resell, reverse engineer or use the platform to build a competing product.
9. Acceptable use
You must not use the platform to break any law, to infringe the rights of others, to upload content that you are not entitled to process, to attempt to access another customer’s data, or to interfere with the security or availability of the service.
10. Availability and changes
We aim to keep the platform available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, add or remove features. We will give reasonable notice of changes that materially reduce the service you have paid for.
11. Privacy
Our privacy policy at jo-varo.com/privacy/privacy-policy explains how we handle personal information, including call recordings. It forms part of these terms.
12. Liability
To the extent permitted by law, our total liability for any claim arising out of these terms or the platform is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill. Nothing in these terms excludes rights you have under the Australian Consumer Law.
13. Termination
You may stop using the platform at any time and cancel your plan. We may suspend or terminate access if you breach these terms, if you fail to pay, or if we are required to by law. On termination we will delete or de-identify customer content as described in our privacy policy.
14. Governing law
These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.
15. Contact
Questions about these terms can be sent to finnjones@jo-varo.com.