About Jovaro AI

About Jovaro AI

Building better visibility into every customer conversation.

Building better visibility into every customer conversation.

Building better visibility into every customer conversation.

Jovaro AI builds automated call quality assurance and conversation intelligence tools for teams managing high volumes of customer interactions.

Jovaro AI builds automated call quality assurance and conversation intelligence tools for teams managing high volumes of customer interactions.

Our platform analyses recorded calls against existing QA criteria, generates structured scorecards, surfaces risk and coaching opportunities, and helps managers identify the conversations that require human review.

Our platform analyses recorded calls against existing QA criteria, generates structured scorecards, surfaces risk and coaching opportunities, and helps managers identify the conversations that require human review.

WHO BUILDS IT

Finn Jones — Founder

I spent four and a half years working inside contact centres before building this — on the phones, and on the quality targets those calls were measured against.

I built Jovaro AI because reviewing a sample of calls only tells you what the sample contains. The calls that matter are usually the ones nobody listened to.

Based in Victoria, Australia.

WHO BUILDS IT

Finn Jones — Founder

I spent four and a half years working inside contact centres before building this — on the phones, and on the quality targets those calls were measured against.

I built Jovaro AI because reviewing a sample of calls only tells you what the sample contains. The calls that matter are usually the ones nobody listened to.

Based in Victoria, Australia.

WHO BUILDS IT

Finn Jones — Founder

I spent four and a half years working inside contact centres before building this — on the phones, and on the quality targets those calls were measured against.

I built Jovaro AI because reviewing a sample of calls only tells you what the sample contains. The calls that matter are usually the ones nobody listened to.

Based in Victoria, Australia.

What we build

What we build

Automated call QA

Every eligible call evaluated against your QA criteria.

Every eligible call evaluated against your QA criteria.

Every eligible call evaluated against your QA criteria.

AI-generated scorecards

Structured scorecards produced automatically for each evaluated call.

Structured scorecards produced automatically for each evaluated call.

Structured scorecards produced automatically for each evaluated call.

Bulk evaluation scheduling

Queue evaluations in bulk instead of reviewing one call at a time.

Queue evaluations in bulk instead of reviewing one call at a time.

Queue evaluations in bulk instead of reviewing one call at a time.

Call Intelligence

Risk, sentiment and coaching signals surfaced across conversations.

Risk, sentiment and coaching signals surfaced across conversations.

Risk, sentiment and coaching signals surfaced across conversations.

Agent and team reporting

Performance reporting by agent, team and reporting period.

Performance reporting by agent, team and reporting period.

Performance reporting by agent, team and reporting period.

Custom QA metrics

Define the questions, weights and scoring that match your QA framework.

Define the questions, weights and scoring that match your QA framework.

Define the questions, weights and scoring that match your QA framework.

Centralised QA dashboards

One place to review QA outcomes, exceptions and follow-up work.

One place to review QA outcomes, exceptions and follow-up work.

One place to review QA outcomes, exceptions and follow-up work.

Our focus is reducing repetitive manual QA work while giving teams clearer, faster visibility into call quality and performance.

Our focus is reducing repetitive manual QA work while giving teams clearer, faster visibility into call quality and performance.

EXPLORE THE PLATFORM

EXPLORE THE PLATFORM