1. Information We Collect

1.1 Business Account Information

When you register for a JovaroAI account, we may collect:

• Business name

• Contact name

• Email address

• Phone number

• Business location and service area details

• Billing and subscription information

This information is used to create and manage your account and provide the Services.

1.2 Call and Voice Interaction Data

When our AI voice agents handle inbound or outbound calls on behalf of your business, we may collect:

• Caller phone numbers

• Call recordings (where enabled)

• Call transcripts

• Call metadata (timestamps, duration, call status)

• Job details captured during the call (e.g., name, suburb, issue description, urgency level)

This information is processed to deliver the AI voice service, generate job records, provide dashboard reporting, and improve system performance.

1.3 Technical and Usage Information

We may automatically collect certain technical information when you use our website or dashboard, including:

• IP address

• Device type and browser information

• Log data

• Usage metrics and interaction data

This helps us monitor system performance, detect security incidents, and improve the Services.

1.4 Payment Information

Subscription payments are processed via third-party payment providers (e.g., Stripe). We do not store full credit card details on our servers.